zben7's Privacy Policy

1. What Types of Information We Collect

During registration and use of zben7, we collect the following types of information. The purpose of collecting this information is to provide you with better and safer service.

a) Personal Identity Information

• Full name, date of birth, and national identity card information
• Email address and mobile number
• Residential address
• Other information provided at the time of account registration

b) Financial Information

• bKash, Nagad, Rocket, or Upay number (for transaction verification)
• Bank account information (where applicable)
• Deposit and withdrawal history

c) Technical Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Login time, session data, and usage patterns
• Location data (approximate only, IP-based)

d) Gaming Activity Information

• Bet history, gaming preferences, and activity logs
• Bonus and promotion usage records
• Responsible gaming limits and self-exclusion settings

2. Purpose of Using Information

zben7 uses your information only for the following legitimate purposes. We respect your personal privacy.

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions and ensuring secure payments
• Improving the quality of betting and gaming services and providing a personalized experience
• Managing bonuses, promotions, and VIP benefits
• Preventing fraud and complying with anti-money laundering (AML) regulations
• Meeting legal and regulatory obligations
• Providing 24/7 customer support in Bengali
• Keeping responsible gaming tools in place
• Resolving platform security and technical issues
• Sending marketing communications where applicable (subject to your consent)

3. Sharing Information with Third Parties

zben7 never sells your personal information or discloses it to third parties without authorization. However, sharing information may be necessary in certain circumstances.

Circumstances where information may be shared:

• Payment Providers: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Game Providers: To deliver gaming experience with licensed providers such as Pragmatic Play, Evolution Gaming, and Spribe
• Legal Authorities: Based on a court order or valid government directive
• Fraud Prevention: With approved security and identity verification service providers
• Business Transfer: In the event of a merger or acquisition, if applicable

All third-party partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4. Cookies and Tracking Technologies

The zben7 website uses cookies and similar technologies. These technologies help improve your browsing experience.

Types of Cookies:

• Essential Cookies: Required for login sessions, security, and core functionality — these cannot be disabled
• Performance Cookies: Used to monitor and improve platform performance
• Preference Cookies: Used to remember language, theme, and personalized settings
• Analytics Cookies: Used to analyze user behavior and improve service quality

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may limit platform functionality.

5. Data Retention Period

zben7 retains your personal information only for as long as necessary. The retention period depends on the type of information and legal obligations.

• Account Information: While the account is active and for a minimum of five years after closure
• Transaction Records: A minimum of five years in accordance with anti-money laundering regulations
• Gaming Logs: For the applicable period required for dispute resolution and regulatory needs
• Customer Service Communications: Two years from the date of last contact
• Marketing Preferences: Until you unsubscribe

After the designated period, information is securely deleted or anonymized.

6. Data Security Measures

zben7 follows industry-standard technologies and practices to protect your information. Our security infrastructure is continuously updated.

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption
• Password Hashing: Passwords are never stored directly — only in encrypted form
• Two-Factor Authentication: Available for additional account security
• Firewall and Monitoring: Continuous monitoring to prevent unauthorized access
• Restricted Access: Only authorized personnel can access the information they need
• Security Audits: Regular third-party security assessments are conducted

While we take every security measure, complete security on the internet cannot be guaranteed. If you experience any security issue, please contact us immediately.

7. Your Privacy Rights

As a zben7 user, you have the following rights over your own information. Contact us to exercise these rights.

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You can request that incorrect or incomplete information be updated
• Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations)
• Right to Restrict Processing: You can object to the processing of your information for specific purposes
• Right to Portability: You can request your information in a structured format
• Right to Opt Out of Marketing: You can stop marketing communications at any time
• Right to Withdraw Consent: For consent-based processing, you can withdraw consent at any time

To exercise any of the above rights, contact our support team. We aim to respond within 30 business days.

8. Third-Party Services and Links

The zben7 platform runs games from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers follow their own privacy policies.

When using third-party services through our platform, that party's privacy policy may also apply. zben7 is not responsible for the data protection practices of third parties.

• It is recommended to read the privacy policy of third-party services before using them
• Payment gateways follow their own PCI-DSS security standards
• Game providers are independently audited and secured

9. Protection of Minors' Information

The zben7 platform is for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration
• Age may need to be proven with a national identity card or birth certificate
• If we learn that a minor has created an account, that account will be closed immediately and the related information will be deleted
• If you believe a minor is using our services, please contact us

10. Changes to This Policy

zben7 may update this privacy policy from time to time. You will be notified in various ways depending on the nature and significance of the changes.

• For significant changes, you will be informed via email or a notification on the platform
• After each update, the "Last Updated" date at the top of the page will change
• Continued use of the platform after a policy change will be considered as your agreement to the new policy
• For significant changes, active consent to the new policy may be required

We encourage you to review this page regularly so that you are always aware of our current privacy policy.

11. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us. Our team provides support in Bengali 24/7.